This paper models all the key players involved in partnership work and in making better things happen in our communities and in public services. It was published and well read in the Communities of Practice for Public Service Websites (previously IDeA).
Links to other mini-papers and learning resources in the Empowerment Tools series:
Diagnosing Where Power Lies in the Public Domain Where Power Lies in the Public Domain WEB
Also these materials are reflected upon in a paper that develops a new and more effective approach to managing public resources and services: