Staff don’t trust each other enough and this stifles performance and innovation. Psychologically safe teams and bottom up innovation are solutions to the trust and innovation conundrums and this paper develops and models these issues with statistical and case study evidence.
Innovation really matters in public services as does a high trust environment. Download or browse the full paper trusting-innovation-model-making-the-match. The paper contains models, case studies and international evidence on public and internal trust plus evidence on effective teams. A must read for anyone interested in improving public services or their own organisation.