Resources: Discovering “Facilitative Public Management”

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Jim Simpson

Jim is a consultant, researcher, coach and developer.

Public services need to get smarter at how they involve their consumers and communities in service design and delivery.

This paper explores and two contrasting models of managing the public services and public goods – old style bureaucratic management that remains the dominant model for the UK public sphere; and a newer and more agile, “facilitative” model.  Facilitative public management is described, debated and tabulated (table pages 4 and 5). The core argument of the paper is that the involvement of citizens (as service users, residents, patients) in producing and deciding about services and public facilities is essential.  Managers and policy makers need to re-shape engagement with their many ‘publics’ and this will bring with it benefits in terms of better, more focussed and more effective public services Discovering Facilitative Public Management Paper


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